FAQs

Ordering & Shipping

 

Q: Where does Ember Boutique ship to? A: We only ship within the United States of America. We are currently unable to process or ship orders to international addresses.

Q: Is shipping really free? A: Yes! We offer Free Economy Shipping on all orders, with no minimum purchase required.

Q: How long will it take to receive my order? A: Orders are processed within [1-3] business days. Once shipped via Economy Shipping, delivery typically takes an additional [5-8] business days. You will receive a tracking number once your order is on its way.

Q: Can I get my order faster? A: Currently, we only offer our Free Economy Shipping option. We do not offer expedited shipping at this time.

 

Returns & Exchanges

 

Q: What is your return window? A: You can return items within [30] days of the delivery date. Please ensure items are unworn, unwashed, and have the original tags attached.

Q: How do I start a return? A: Please email us at loren24watson@outlook.com with your order number and the reason for the return. We will provide instructions and the return address.

Q: Do I have to pay for return shipping? A: Yes, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

 

Products & Sizing

 

Q: How do I find the right size? A: We recommend checking the size guide located on each product page. Since sizing can vary between brands, we strive to provide accurate measurements and fit details for every item.

Q: The item I want is sold out. Will you restock it? A: We often carry limited-run, curated collections. If an item is very popular, we may restock it. The best way to know is to sign up for our email newsletter or check the product page for a back-in-stock notification option.